Returns & refunds

We want you to shop with confidence. If something isn't right, our 30-day return policy has you covered.

  • 30-day returns

    You can request a return within 30 days of delivery.

  • How to start

    Email hola@kumobox.cl with your order number and we'll guide you through it.

  • Hygiene items

    For hygiene reasons, some personal-care items can't be returned once opened.

Return details

Return window. Requests must be made within 30 days of delivery.

Condition. Items should be unused and in their original packaging, unless they arrived faulty.

Return shipping. Customers cover return shipping costs unless the item arrived damaged or incorrect, in which case we cover it.

Refunds. Once your return is received and checked, refunds are issued to your original payment method within 5–10 business days after we receive your return.

Damaged or wrong items. If your order arrives damaged or incorrect, email us at hola@kumobox.cl and we'll make it right — no need to return it first.

Restocking fee. We don't charge a restocking fee.

Questions? Reach us any time at hola@kumobox.cl.