Frequently asked questions
How do I use the LumiGlow Pro mask?
Use it as part of your regular skincare routine, following the instructions included with your device. Have a question before buying? Reach out and we're happy to help.
How often can I use it?
It's designed for at-home self-care whenever you'd like a few quiet minutes. Follow the guidance in the product manual for session length and how often to use it.
Does it fit into a bigger routine?
Yes. Pair it with GlowPrep to cleanse and the Jade Sculpt Duo or IcyLift to round out your evening ritual.
Do you ship within the US?
Yes — we offer free standard shipping across the United States. Orders are prepared within 1–3 business days and typically arrive within 2–10 business days, depending on the item.
What is your return policy?
You can request a return within 30 days of delivery. For hygiene reasons, some personal-care items can't be returned once opened. See our Returns page for the full details.
Can I buy the tools separately?
Yes. LumiGlow Pro is our hero product, and the complementary tools — GlowPrep, Jade Sculpt Duo, IcyLift and more — are available on their own too.